Responding to The Demands of Complexity in Healthcare

Change is a constant in healthcare transformation; examples of the evolving and dynamic nature of initiatives in healthcare currently underway include customizing (service) to patients and implementing novel care delivery models. Additionally, adaptive action to the evolving demands for healthcare services that have developed in the U.S. population. Over 180 million people in the U.S. now have employer, public, or non-group healthcare insurance coverage¹. Four in ten Americans experience at least one chronic health condition, such as diabetes, hypertension, or heart disease, with one in ten Americans experiencing two or more chronic conditions².

Electronic health records (EHR) were initially looked upon as sources of evidence to guide clinical decision-making for these conditions impacting growing numbers of Americans. Once fully implemented, the capabilities of the EHR have not always fully the necessity for robustness and flexibility in assisting healthcare professionals with addressing the needs of these patient populations.

Looking towards the future, the scope of technology solutions required by healthcare continues to change and expand. Equitable health and work satisfaction are now emerging as areas of focus. Healthcare organizations strive towards the goal of health attainment for every patient, family, and community through efforts to identify and address disparities in care. Healthcare professionals report increased stress and burnout associated with being unable to spend time on critical value-added patient activities, lack of leadership support, and the absence of collaboration³.

Finding better ways to deliver care in a way that recognizes value, reduces unnecessary work, and informs future care delivery decisions is imperative towards achieving healthcare transformation. For healthcare to meet the future needs of society, new solutions are required that deliver flexibility, scale, and responsiveness to emerging areas of opportunity or concern,⁵. looks forward to partnering with companies in the healthcare sector, and collaborating on novel approaches to transform patient outcomes and health attainment. Learn more here.

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1 Kaiser Foundation. (2018, August 28). Pre-existing Conditions: What Are They and How Many People Have Them?

2 Kaiser Foundation. (2019). Health Insurance Coverage of the Total Population.{"co1Id":"Location","sort:"asc"}

3 Brooks Carthon, J., Hatfield, L., Brom, H., Houton, M., Kelly-Hellyer, E., Schlak, A., & Aiken, L.H. (2020). System-level improvements in work environments lead to lower nurse burnout and higher patient satisfaction. Journal of Nursing Care Quality, 36(1), 7-13.

4 Herzlinger, R., Ramaswamy, V., & Schulman, K. (2014, November 14). Bridging Health Care's Innovation-Education Gap.

5 Samet, K. A., & Smith, M.S. (2016). Thinking differently: Catalyzing innovation in healthcare and beyond. Frontiers of Health Service Management, 33(2), 3-15.